Terms and Conditions

Booking Information And Conditions

Booking

• Minimum stay in high season is 3 nights unless a different period is agreed upon in writing.
• Your charge per night for the apartment is as set out on the website and agreed at the time that you made the reservation and we confirmed the booking.
• A deposit equivalent to the greater of either 30% of the booked stay or 1 night will be charged in advance prior to confirmation of the booking. No booking is confirmed until such a deposit has been charged. This deposit is non-refundable once the booking has been confirmed.
• We strongly recommend that you have personal travel insurance that will provide you with adequate cover during your stay and also compensate you if you have to cancel or cannot meet your obligations regarding your booked accommodation.
• Cancellation with greater than 30 days notice will result solely in the loss of the above deposits.
• A no-show or cancellation within 14 days of the due start date of your booking will mean that the full cost is payable and charged. Any recompense will be subject to us being able to re-let the booked accommodation.
• Cancellation should be notified as soon as possible to minimise your financial loss and to allow us to find other guests and thus lessen any charge. Cancellation must be notified by email and a reply requested.

Checking in

• Check-in is normally after 1400 and check-out by 1100 on the day of departure. Luggage may be stored for later collection. Earlier check in may be available subject to earlier guest check-out and cleaning of the apartment ready for your occupation. Later check-out is not normally available and if such is agreed it may be subject to partial day charge.
• A late check-in fee of 25 euros will be charged for arrivals after 2230.
• Payment of the balance of the charge for your stay is required upon arrival, in euros cash, or 2 weeks in advance into a selected bank account. If you wish to pay by credit card this will incur a 3% additional charge and a 25 euro booking fee.
• Should you depart your apartment early, for whatever reason, we are unable to offer a refund.
• Please remember, the apartment you will be occupying may be in a residential block. Neighbours may have to work. Please respect their need for peace and quiet.

Security Deposit

• VPS takes a security deposit in the form of credit card details or cash of 400€ or £300. In providing your credit card details you authorise VPS to charge your card as appropriate for any costs incurred as a result of unreasonable neglect, abuse of the property, accidents and damage or excess charges incurred i.e. late checkout. An additional processing & administration charge of 3% will be added to the charge. This is extremely rare and 99% of bookings do not result in further charges.

Accidental damage, lost keys, wear and tear costs

• VPS exercise reasonable care but occasionally matters are beyond our control. Please bear with us if something unexpected or unplanned happens that is reasonably out of our control.
• Where and when we can, VPS will make reasonable efforts to correct faults and deficiencies in the accommodation. However, on weekends, public holidays and out of working hours, this cannot be guaranteed. We ask that you bear with us, or help us, by accepting any reasonable alternative or temporary solution that we will try to deploy to mitigate a situation.
• DO NOT LEAVE KEYS IN THE LOCK AT THE BACK OF THE APARTMENT DOOR, as this will prevent entry should you go out and close the door. This will result in a locksmith being called with a charge of approximately 200 euros. Replacement locks and lost keys have to be paid for by the guest.
• Accidents happen! If something untoward does happen during your stay in one of our apartments that results in damage or injury then please inform us as soon as possible. We may be able to assist you with interpretation or advise you where to go for assistance.
• Occasionally the floors and staircases may be wet after cleaning. Please ensure you take extra care until they are dry.
• A normal amount of wear and tear is expected but beyond this, VPS will levy a charge. TREAT BLINDS & SHUTTERS GENTLY. If they are pulled too hard and too fast they will be swallowed up by the mechanism despite stoppers. These then have to be repaired at the guest’s expense. This costs approximately 100 euros.
• Failure to report damage or loss will result in a charge to your credit card.
• Items removed from an apartment will be charged.

Cleaning, bed linen, towels and initial supplies

• Your bed linen and towels are changed every 3 to 4 days (once during a 7 night stay but not on stays of 5 days or less), and the kitchen and bathrooms are cleaned. The cleaners usually arrive between 1100 and 1400. They have keys and you do not need to be present. Cleaners are not responsible for doing washing up or removing rubbish. This is your responsibility. Failure to leave an apartment in a reasonable state with rubbish piled up or unwashed crockery, glasses, cutlery etc. will result in an additional charge.
• If you do not require fresh towels or bed linen please tell the cleaners or leave a note.
• The apartments are let on a self-catering basis. We provide an initial supply of toilet tissue and shower gel. Thereafter it is your responsibility. Please do not flush tampons, sanitary towels, kitchen roll or paper serviettes down the toilet. For those occasional emergencies we also provide a small supply of tampons and sanitary towels.
• For those guests who are travelling with hand luggage only and therefore can not carry sharp objects, we provide for their use, nail scissors, nail file, nail clippers and tweezers. Please do not remove these from the apartments.
• Beach towels are provided free of charge for use during your stay. If you require a clean change of beach towel you will be charged 1.50 euro per towel.

Air conditioning and fans

• Where air conditioning and fans are available, we ask that you switch these off when leaving the apartment. It is very expensive in terms of water, electricity and the environment. All the A/C units are recently installed and are serviced regularly and therefore are very effective at cooling a room in 5 minutes.

Electricity, gas and water

• All amenities are included in the cost of your apartment. Occasionally there are power surges in the supply and you experience a slight flickering of the lights or a short power cut. This is quite normal. A power surge or using a large number of high-powered appliances all at the same time may cause the trip switch on the fuse board to operate. This just has to be switched on again after reducing the number of appliances being used. You will be shown where the fuse board is in your apartment.
• Water supply in Vilanova is good and the water is normally fit to drink. However, you may feel happier or prefer to drink bottled water. Some apartments have a tank supply and we recommend that bottle water is used for drinking.
• Occasionally there is a variance in water pressure. This may cause insufficient pressure to ignite the boiler. We suggest you leave the shower for 5 or 10 minutes then try again. You will be shown how to re-ignite the pilot light if appropriate.

Security

• Vilanova is generally a safe place to visit but as in any town please look after your valuables and maintain the same level of vigilance as you would at home. Barcelona is a safe city but like any large city it has some opportunistic criminals operating as individuals and gangs. Please leave passports in your apartment and only take the valuables you actually need for the day. Take extra care with wallets, cameras and mobile phones especially on the metro and when sitting at street cafes.
• When going out ensure all doors and windows are closed and locked. At night (other than bedrooms) please ensure all doors and windows are closed and locked.

Number and identity of guests

• The guest will inform VPS of the total number of guests included within the booking. Unless otherwise agreed by VPS only the number of persons indicated by the guest when booking shall be authorised to use the apartment. The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment. Pets are only allowed where permission has been specifically granted.
• In the event of an infringement of the aforementioned condition, VPS will be entitled to request the guest/s leave the apartment and the guest/s shall have no right to claim any type of compensation.

Behaviour

• The guest signing the check in form will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, VPS shall be entitled to request the guest and persons accompanying him/her to leave the apartment. The guest and persons accompanying him/her will have no right to claim any type of compensation.